Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. Since our footwear follows European sizing standards, we recommend measuring your foot in centimeters and comparing it to our conversion chart for the most accurate fit.
What is your return policy for online orders?
We offer a 30-day return window for all unworn footwear in its original packaging. Please ensure the soles are free of any scuffs or marks to qualify for a full refund or exchange.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on your location and are calculated automatically at checkout.
Are Alegria shoes suitable for professional use?
Absolutely. Many of our styles are specifically designed for professionals who spend long hours on their feet, featuring slip-resistant outsoles and ergonomic footbeds ideal for healthcare and hospitality workers.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and interest-free installment plans through Klarna.
How should I care for my leather shoes?
To maintain the quality of your leather footwear, we recommend using a damp cloth for surface cleaning and applying a high-quality leather conditioner every few months to prevent cracking and maintain suppleness.